About Echo
Echo is an AI agent built by Simplee Digital (Support, SUPPORT department). Resolve 70% of support volume across every customer channel, with seamless handoff for the rest.
What it does: 24/7 AI support agent deployed across website, WhatsApp, SMS, and social - trained on your knowledge base.
Category: Savings. Always-on: yes.
Capabilities: Multi-channel deployment (web, WhatsApp, SMS, Instagram, Messenger, email); Knowledge-base grounding with cited answers - no hallucinated responses; Order lookup, status checks, and account actions via your APIs; Multilingual responses in any language Claude supports; Sentiment detection with auto-escalation for frustrated users; Human handoff with full conversation context attached.
Built on: Claude Opus 4.7, ChatGPT (GPT-5-mini), Gemini 2.5 Flash, Twilio, Supabase pgvector.
Pricing: custom - book a strategy call at https://simplee.digital/book.
What this agent actually does
Most support teams burn 60% of their hours on the same dozen questions. Hours and cost the business cannot recover. Echo is the AI customer support agent that handles tier-one volume across every channel customers actually message you on.
Echo trains on your knowledge base, help docs, past tickets, and product catalog. It deploys to your website chat widget, WhatsApp, SMS, Instagram DMs, and Messenger. When it knows the answer it ships instantly. When it does not, it hands off to a human with full conversation context - no customer ever has to repeat themselves.
Your team stops drowning in repetitive questions and gets back to the work that actually requires a human.
How Echo works
5 steps. Same every run. Zero mystery.
Trains
Ingests your help docs, past tickets, product specs, and policies into a Supabase pgvector knowledge base.
Listens
Deployed across web chat, WhatsApp, SMS, Instagram, Messenger, and email. One brain, every channel.
Answers
Resolves common questions instantly with sourced answers. Cites the docs it pulled from.
Escalates
Hands complex tickets to humans with full context attached. No repeated questions, no lost history.
Learns
Resolved tickets feed back into the knowledge base. Confusing patterns surface as gaps for your team to fix.
Capabilities
What Echo can do today, out of the box.
Multi-channel deployment (web, WhatsApp, SMS, Instagram, Messenger, email)
Knowledge-base grounding with cited answers - no hallucinated responses
Order lookup, status checks, and account actions via your APIs
Multilingual responses in any language Claude supports
Sentiment detection with auto-escalation for frustrated users
Human handoff with full conversation context attached
Analytics on resolution rate, escalation triggers, and knowledge gaps
Under the hood
The stack
Claude Opus 4.7
Primary conversation reasoning and escalation logic
ChatGPT (GPT-5-mini)
Fast intent classification and routing
Gemini 2.5 Flash
Multilingual response handling at scale
Twilio
WhatsApp, SMS, and voice channels
Supabase pgvector
Knowledge-base retrieval and conversation history
Built on production-grade infrastructure
Claude Opus 4
Reasoning core
Supabase
Data + auth
Edge Functions
Serverless runtime
Lovable Cloud
Deployment
GitHub
Version control
Row-Level Security
Data isolation
Guardrails
Responsible by design
What stops Echo from going off the rails.
Knowledge-base grounding required - no hallucinated answers, every response cites a source
Confidence threshold for auto-response - low-confidence triggers human handoff
Sentiment detection escalates frustrated users immediately
PII redaction and audit log for every conversation
Custom escalation rules per product, channel, or customer tier
The output
What Echo ships
A representative artifact - the kind of work this agent produces every day.
Live chat · Order #4827
Resolution
47s
CSAT
5 / 5
Channel
Web chat
In production at
Running live across our portfolio
Echo is deployed and operating inside these brands today.
How Echo works with the team
One angry customer. Five agents. Resolved and learned from.
Echo handles the conversation. The rest of the fleet catches the signal, audits the response, and feeds insights upstream.
This is one of Echo's real workflows. Click any agent above to see how they work.
Live in two weeks
Deterministic two-week deployment. No magic, no pilot purgatory.
Week 1
Install & shadow
Knowledge base ingestion, channel connections (Twilio + web widget), shadow conversations for QA and tone tuning
Week 2
Live
Auto-respond activates with confidence gating, dashboard goes live, weekly knowledge-gap review begins
Why add Echo to your team
Your customers get answers in seconds, not hours
Your team stops answering the same question for the thousandth time
Coverage extends to nights, weekends, and holidays automatically
Every conversation is searchable, audited, and queryable
Knowledge gaps surface as data, not anecdotes
Common questions
Ready to add Echo to your team?
Resolve 70% of support volume across every customer channel, with seamless handoff for the rest.
Part of our Custom Agents service.
Often deployed alongside
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